Frequently Asked Questions

SintaConnect is a relationship platform for adults seeking genuine, meaningful, and lasting connections. The community emphasizes faith, honesty, cultural respect, safety, and serious relationship intentions.

SintaConnect is for adults age 18 or older who meet the eligibility requirements in our Terms of Service and agree to follow our Community Guidelines.

SintaConnect is built around Christian values such as honesty, faithfulness, kindness, respect, and commitment. Members should understand and respect that foundation, even though individual backgrounds and levels of faith may differ.

Yes. Free members can create and edit a profile, browse members, save Favorites, send Likes and Winks, form Matches, receive dating messages, and reply when a Premium member starts the conversation.

Yes. SintaConnect is designed to work in modern browsers on phones, tablets, laptops, and desktop computers.

Use recent photos and truthful information about your age, location, interests, values, faith, and relationship goals. A thoughtful About Me section helps members understand who you are before starting a conversation.

Free members can add up to 4 profile photos. Premium members can add up to 10.

A Like shows stronger interest. A Wink is a lightweight hello and is limited to 20 per day. Favorites are private bookmarks. A Match appears when two members Like each other.

Premium members can start new dating conversations. Free members cannot initiate a new dating conversation, but they can receive and reply once an eligible Premium member starts one.

Yes. Blocking is private and stops new dating interactions between the two accounts. Reports go to the moderation team for review. You can manage blocked members from Account & Privacy settings.

SintaConnect records authenticated member profile views for the Profile Views feature. Blocked or inactive members are excluded from the viewer list, and optional profile-view notifications can be controlled from Notification preferences.

Premium is $19.99 per month. The exact recurring price and billing terms are also verified and displayed before Stripe checkout is completed.

Premium includes everything available to Free members plus the ability to start new conversations, a Premium profile badge, up to 10 profile photos, priority browse placement, Premium introductions, and the ability to see which active members favorited your profile.

Yes. Premium is a recurring monthly subscription until you cancel future renewal. Your current billing status and paid-through date are shown on the Pricing page.

Open Pricing or Membership Details and choose Manage Billing. Stripe's customer portal lets you cancel automatic renewal. Premium access normally continues through the current paid period after cancellation is scheduled.

Cancel Premium renewal first. SintaConnect prevents deactivation or a deletion request while an active Premium subscription is still set to renew, so you do not lose account access while future charges remain enabled. After renewal is canceled, you can return to Account & Privacy and continue.

Payments are generally non-refundable except where applicable law requires otherwise or a specific exception is approved. Review the Cancellation and Refund Policy before purchasing.

SintaConnect uses reporting, private blocking, moderation history, formal warnings, staff permissions, secure login checks, trusted-device controls, abuse limits, and practical safety guidance. No dating service can guarantee another member's identity or future behavior.

No. Unless SintaConnect specifically states otherwise, do not assume every member has completed a criminal, identity, financial, or personal background check.

Do not send money, gift cards, cryptocurrency, banking credentials, passwords, one-time codes, or identity documents to someone you only know online. Stop communicating and report the account when appropriate.

For account-security and fraud review, SintaConnect may record an IP address and approximate network-derived country, region, or city during signup or login. This security information is not the same as a public live-location feature.

During private beta, Browse and member profile routes are configured not to be indexed or archived by search engines. Members should still avoid placing sensitive information in a public-facing profile.

Use Forgot Password from the login page. After the security check, SintaConnect sends an eligible account a six-digit reset code. Reset codes expire and can only be successfully consumed once.

Yes. Account Security lets you verify your current password, send a six-digit code to the new email address, and confirm the change. Successful email changes revoke trusted-device and login-grant state and require you to sign in again.

Yes. From Account Security, verify your current password and choose Sign Out Every Device. Existing sessions and trusted-device access are revoked.

Yes. Go to Account & Privacy and choose Request a copy of my data. SintaConnect records the request for the privacy-support workflow.

Go to Account & Privacy and choose Request deletion & deactivate. The account is deactivated immediately after any renewing Premium membership has been canceled, and a deletion request is recorded for processing. Some safety, billing, fraud-prevention, dispute, moderation, or legally required records may need to be retained.

Signed-in members can use SintaConnect Support Messages for private account help. Public questions can also be sent through the Contact page.

Approved creator partners may receive a unique referral link or code. Eligible referral attribution and qualifying subscription commissions are tracked in SintaConnect's internal creator/referral system according to the applicable partner terms.

Use the Contact page and select the appropriate creator or business partnership category, or email sintaconnectteam@gmail.com. There is no separate public Creator Program page required to contact the team.