Cancellation & Refund Policy

SintaConnect may offer paid Premium memberships that provide access to additional features beyond the Free membership.

Unless clearly stated otherwise at checkout, a Premium membership is billed on a recurring basis. The price, billing period, renewal date, and included features will be displayed before payment is submitted.

By purchasing a recurring membership, you authorize the applicable payment provider to charge the payment method on file at the beginning of each new billing period until the membership is canceled.

Taxes, currency-conversion charges, bank fees, or payment provider fees may apply depending on your location and payment method.

Premium memberships automatically renew at the end of each billing period unless canceled before the next renewal charge is processed.

The renewal amount will normally be the price shown when the membership was purchased, unless SintaConnect has provided notice of a pricing change.

Members are responsible for reviewing the renewal date shown in their account and canceling before that date when they do not want another billing period.

Canceling after a renewal charge has already been processed does not automatically reverse that payment.

Canceling a recurring membership normally stops future renewal charges. It does not immediately remove Premium access.

Premium features generally remain available until the end of the billing period already paid for.

After the paid period ends, the account may return to the Free membership level unless the account is separately deleted, suspended, or banned.

Messages, favorites, profile information, and other account records may remain subject to the normal account and data retention rules described in the Privacy Policy and Terms of Service.

SintaConnect may warn, restrict, suspend, or permanently remove accounts that violate the Terms of Service, Community Guidelines, safety rules, payment rules, or applicable law.

A moderation action does not automatically create a right to a refund.

Members removed for fraud, scams, harassment, threats, impersonation, sexual exploitation, payment abuse, ban evasion, or other prohibited conduct may lose remaining access without a refund, except where required by law.

SintaConnect may separately review a billing error even when an account has been restricted or removed.

A payment may fail because of insufficient funds, an expired card, an incorrect billing address, fraud controls, account restrictions, payment provider rules, or other reasons.

SintaConnect or its payment provider may attempt to process a failed recurring payment again.

Premium access may be limited, paused, or ended when payment cannot be completed.

Members remain responsible for valid charges associated with the membership and should update expired or incorrect payment information.

Contact SintaConnect promptly if you believe you were charged more than once for the same billing period or charged an incorrect amount.

Include the email connected to the account, the charge dates, the amounts, and the payment method type. Do not send complete card numbers, banking passwords, or verification codes.

Some pending charges may be temporary payment authorizations rather than completed transactions. Your bank or payment provider can help confirm the charge status.

Contact SintaConnect first when you believe a charge is incorrect. Many billing issues can be investigated without a formal payment dispute.

Submitting a knowingly false chargeback, falsely claiming that an authorized payment was fraudulent, or abusing a payment dispute process may result in account restrictions or permanent removal.

SintaConnect may provide transaction records, account activity, acceptance records, billing notices, cancellation history, and other relevant evidence to a payment provider reviewing a dispute.

A payment dispute may cause Premium access to be suspended while the matter is reviewed.

SintaConnect may use third-party payment providers such as Stripe, PayPal, or another approved billing service to process transactions.

Payment providers may collect and process payment information under their own terms and privacy policies.

SintaConnect may receive transaction identifiers, payment status, billing dates, limited payment-method details, refund status, and fraud-related information. SintaConnect should not receive or store a complete payment-card number when payment is processed through an approved provider.

A payment provider may apply separate dispute deadlines, security checks, currency rules, or account limitations.

SintaConnect may change Premium pricing, included features, or membership options.

When a price change affects an existing recurring membership, SintaConnect will provide notice as required by applicable law before the new price is charged.

A member who does not accept a future price may cancel before the updated price becomes effective.

SintaConnect may offer promotional pricing, discounts, introductory offers, referral rewards, or free trials.

Promotional terms may include separate eligibility rules, expiration dates, renewal pricing, redemption limits, or geographic restrictions.

Unless stated otherwise, a promotional membership may renew at the regular recurring price after the promotion ends.

Promotions have no cash value and may not be transferred, combined, resold, or abused.

Deleting, abandoning, hiding, or no longer using an account may not automatically cancel recurring billing.

Members should complete the formal cancellation process and confirm that future renewal has been stopped.

When billing is managed through an outside payment provider, additional cancellation steps may be required through that provider.

Contact SintaConnect when you are uncertain whether the membership was successfully canceled.

When a refund is approved, SintaConnect will generally submit it to the original payment method.

The time required for the refunded amount to appear depends on the payment provider, bank, card issuer, currency, and country.

SintaConnect cannot control processing delays caused by a bank or payment provider after the refund has been submitted.

Refund confirmation may be provided by email or displayed in the member’s billing records.

Nothing in this Policy is intended to eliminate a refund, cancellation, or consumer-protection right that cannot legally be waived.

Members in certain countries, states, or regions may have additional rights based on local law.

When this Policy conflicts with a mandatory legal requirement, the mandatory requirement controls.

Members should contact a qualified professional or appropriate consumer-protection authority when they need legal advice about individual rights.

SintaConnect may update this Cancellation & Refund Policy as membership options, payment providers, platform features, and legal requirements change.

The effective date will be updated when revisions are published.

Material changes may be communicated through the platform, account notices, checkout information, or email when appropriate.